And it burns you out. At least, that’s what it did to me. A house is the most precious thing you will ever buy. Being part of that should feel special - you have been given a rare front-row seat to this most intensely personal process. A privilege. But the new landscape - cutting back on personal service to offer lower fees; fighting internet-only agents by covering a wider and wide locale - means this is now gone. The entire estate agency industry felt a million miles away from those early days.The days when we personal and caring.The days when we belonged in a community. At what was deemed to be the height of my career, I chose to walk away. Because I realised I wanted that back. Rather, I wanted to be back involved in that which I believed in: helping people sell and find their homes.Allowing my clients to move quickly, effortlessly and happily. Offering something personal. Something real. To belong again. Ladies and gentlemen, I’m going to say the things that have earmarked me as ‘crazy’ by my former acquaintances in town-centre-based estate agencies. I don’t care; they need to be said.