We are open for business - with some small changes

Wednesday, May 13, 2020

The same day that the Government told Estate Agents they were to remain closed for a further three weeks, the same Government department announced to the public that we could re-open the following day.

This has caused some serious anxiety for a lot of agency businesses.

Like many industries staff had been furloughed and much of estate agency had been mothballed. 

The priority now being those clients who were mid-move as the lockdown was called.  Moving home was stopped and many buyers, sellers, and rental clients were left in complete limbo, manu already boxed and packed ready to go.  So clearly they are the clients most in need after this shock announcement.

At Belong we have continued to work from home throughout the lockdown and have done what we can to assist all of those client facing an anxious wait.  Thankfully not many sales have collapsed, but understandably frustraion has crept in and some people have felt angry at the Government and vented that on us; but that is what we are here for.

The government has published some strict guidance for estate agents and that is outlined here :-

Agents have been told they can reopen branches but are advised to avoid open house viewings and to favour virtual tours first.

The Ministry of Housing has just updated its buying and selling guidance after saying the property market could reopen this morning.

It said estate agents can open for business but should consider how and when to reopen so they can follow Government guidance on safe working,

The guidance said:

  • Agents should ask whether any party is showing symptoms or has been asked to self-isolate before going ahead with any viewing, or visits to offices.
  • Agents should operate using an appointment system for visits to their offices and when conducting viewings.
  • Agents should not carry out any open house viewings.
  • Agents should strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in.
  • Agents can accompany physical viewings and seek to maintain a minimum of 2 metres distance from others wherever possible. Where social distancing is not possible and the visit is within an enclosed space, they should consider wearing a face covering in line with government guidance.
  • Where they do not accompany the visit, they should make sure that both buyers and sellers clearly understand how the viewing should be conducted safely.
  • Agents should not drive clients to appointments.
  • All parties viewing a property should wash their hands with soap and water (or hand sanitiser if not available) immediately after entering the properties, with internal doors opened and surfaces having been wiped down before they enter. Separate towels or paper towels should be used if possible and washed or disposed of safely after use.
  • Agents should do what they can to promote flexibility when arranging move dates, for example advising clients to ensure contracts have explicit terms to manage the timing risks presented by coronavirus.
  • Agents should work with their clients and other agents to broker a new date to move where sales are due to complete and one of the parties falls ill with coronavirus or has to self-isolate.
  • Agents should ensure that any keys are appropriately cleaned before handover.

There is also guidance for sellers when their property is being viewed such as vacating the property, opening all internal doors and allowing access to handwashing facilities, ideally with separate towels.

All parties viewing a property are also advised to wash their hands and avoid touching surfaces.

Social distancing guidelines must be followed during the viewings and there should be minimal contact with the household.

Once the viewing has taken place, the home owner should ensure surfaces, such as door handles, are cleaned with standard household cleaning products and towels disposed of safely or washed as appropriate, the guidance said.

Letting agents and private landlords must follow the same guidance on viewings.

It said:

  • Private landlords and letting agents should not conduct viewings in properties where tenants are symptomatic or self-isolating, or where it has been determined that they are clinically extremely vulnerable and are shielding.
  • In other cases, where viewings can proceed, they should be conducted in line with the guidance on viewings earlier in this document.
  • Any visits to a property must be made in accordance with Government’s guidelines on working in other people’s homes and social distancing.
  • If possible, necessary repairs, gas and electrical safety checks should be conducted in the period between a property being vacated and a new tenant moving in. If this is not possible and visits are needed to an occupied property, this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit.
  • Landlords should make every effort to abide by gas and electrical safety requirements. This may be more difficult due to restrictions associated with the coronavirus outbreak, for example where a tenant has coronavirus symptoms, is self-isolating or shielding. Under such circumstances, provided the landlord can demonstrate they have taken reasonable steps to comply, they would not be in breach. Letting agents may also want to consider obtaining landlord and tenant consent for inventory clerk appointments to also occur before a tenant moves in or after a tenant moves out during vacant periods if possible.
  • Letting agents and landlords should take steps to ensure any properties are prepared ready for new tenants, this may include cleaning to minimise any potential spread of the virus in line with Government advice.
  • Letting agents and landlords should consider how best to conduct tenancy check-ins for new tenancies agreed while broader measures remain in place, taking care to follow Government advice on social distancing to minimise possible spread of coronavirus.
  • Letting agents and landlords are reminded of the temporary COVID-19 measures that adjust right to rent checks, temporarily allowing these checks to be conducted remotely. Lettings agents and landlords should consider other areas where in person payments, referencing or checks can be conducted remotely instead and take further advice if required.